This is an accessibility statement for Forward Pest Control Services. This accessibility statement relates to https://www.forwardpests.com
This website is run by Forward Pest Control Services.
We want as many people as possible to be able to use this website. Our objective is to achieve a level where you can:
change colours, contrast levels and fonts
zoom in up to 300% without the text spilling off the screen
navigate most of the website using just a keyboard
navigate most of the website using speech recognition software
listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
We have also made the website text as simple as possible to understand. AbilityNet has advice on making your device easier to use if you have a disability.
How accessible this website is We know some parts of this website may not be fully accessible to everyone. However, we are constantly working towards improving access and will seek to resolve any of the below that remain outstanding.
the text will not reflow in a single column when you change the size of the browser window
you cannot modify the line height or spacing of most older PDF documents are not fully accessible to screen reader software
live video streams do not have captions
some of our online forms are difficult to navigate using just a keyboard
you cannot skip to the main content when using a screen reader
there’s a limit to how far you can magnify maps
Feedback and Contact Information If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille contact us. We’ll consider your request and get back to you within 21 days
If you cannot view any map on our page/s please contact us.
Reporting accessibility problems with this website We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please contact us.
Enforcement procedure The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).
If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS)
Contacting us by phone or visiting us in person.
Our offices have audio induction loops, or if you contact us before your visit we can arrange for a British Sign Language (BSL) interpreter. Contact us for more details
Technical Information about this Website’s Accessibility
Countywide Pest Control Services is committed to making its website accessible in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018
Non-accessible Content The content listed below is non-accessible for the following reasons
Non-compliance with the accessibility regulations
Some images do not have a text alternative, so people using a screen reader cannot access the information. This fails WCAG 2.1 success criterion 1.1.1 (non-text content) We plan to add text alternatives for all images by September 2020
When we publish new content we’ll make sure our use of images meets accessibility standards.
Disproportionate burden Navigation and accessing information
It’s not always possible to change the device orientation from horizontal to vertical without making it more difficult to view the content.
It’s not possible for users to change text size without some of the content overlapping.
Interactive tools and transactions
Some of our interactive forms are difficult to navigate using a keyboard. For example, because some form controls are missing a ‘label’ tag.
We’ve assessed the cost of fixing the issues with navigation and accessing information, and with interactive tools and transactions.
We believe that doing so now would be a disproportionate burden within the meaning of the accessibility regulations. We will make another assessment during the next 12 months
Content that’s not within the scope of the accessibility regulations PDFs and other documents Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services and forms published as Word documents.
By September 2020, we plan to either fix these or replace them with accessible HTML pages.
What we are doing to improve accessibility Our accessibility roadmap shows how and when we plan to improve accessibility on this website:In the first instance we will deploy software on our website to provide accessibility to the limit of available resources. We request that any visitor to our website who finds difficulty with any aspect of the site contact us so that we can assess what further aids are necessary.
Preparation of this accessibility statement This statement was prepared on 5 December 2020.
It was last reviewed on 5 December 2020
This website was last tested on 5 December 2020].
The test was carried out by ourselves. We tested a sample of pages representative of the site style and content
